Our web site is primarily information for 9-1-1 professionals. Please feel free to browse all areas, and the following will be of particular interest to the general public.It is best to contact your local 9-1-1 District for specific information.

How is 9-1-1 organized?

In Alabama 9-1-1 is administered locally at the County or Municipal level. Emergency Communications Districts (ECDs) are organized under state law and operate Public Safety Answering Points (PSAPs).

A PSAP is where 9-1-1 calls are answered, and may be located at a Police Department, Sheriffs Office, Fire Department, or at a consolidated PSAP that serves an entire County.

Is 9-1-1 service available in all of Alabama?

YES - We are very proud that as of June 2009 that all areas of Alabama have 9-1-1 service, including Phase II wireless - the ability to receive your location when you call from a cell phone. Visit the Wireless 9-1-1 page for more information about cell phones and 9-1-1.

I want to contact  my local 9-1-1 Office for more information.

Here are ECDs with web sites for quick reference.

Does 9-1-1 work with my Cell Phone?

Yes, but you should provide your exact location for the best possible response. We are working with the cell phone providers to implement the FCC requirements for improving 9-1-1 service to cell phones. You can read more at our wireless home page.

Wondering about VoIP Phones and 9-1-1?

"It is of vital importance to public safety that the general public be aware of the 9-1-1 issues involved with some Voice over Internet Protocol (VoIP) telephone service providers. The purpose of the 911VoIP.org Web site, and its related media campaign, is to assist the public in becoming educated consumers when purchasing or utilizing VoIP services."