Master of the Profession

Don’t just value your employees—make them truly valuable! Learn to engage employees in career development and help them seek the benefits of becoming masters of their own profession. Most PSAPs struggle with employee retention, performance issues, risk management, and low morale. Employees who participate in their own career growth and education are not only more invested in themselves but become your agency’s best investment!

· Explore ways to empower and encourage your employees to learn
· Make the resources available—especially the free things
· Help open the door: they don’t know what they don’t know

Speaker Bio:

Christine Massengale, ENP
Training & QA Specialist
Hamilton County, TN 9-1-1 ECD

Christine began her career in Public Safety Communications in 1992, dispatching for a local campus police department. From there she progressed to other municipalities within Hamilton County. She worked in the role of Communications Training Officer until a promotion to Shift Supervisor for the Chattanooga Police Department in 2004. In 2008, she was hired into her current position as a Training and Quality Assurance Specialist with the Hamilton County Emergency Communications District.

She and her colleagues are responsible for the recruiting, pre-hire screening, initial training, continuing education requirements, in-service instruction and quality assurance reviews for nearly 140 Telecommunicators