Education Sessions

2019 Gulf Coast 9-1-1 Conference

October 13-16

Education Sessions – Schedule


Monday, October 14, 2019


8:00 – 9:30                                                                                                   Grand Ballroom

Opening Session


1:00 – 1:50                                                                                                      Salon ABC

AL-TERT Initiative


1:00 – 1:50                                                                                                      Salon D

 Talking 9-1-1 With the Everday Person


This interactive session will focus on breaking down the complexities of the 9-1-1 field and teaching 9-1-1 professionals how to think more strategically about the way they communicate with and promote their work to the general public.


Director of Communication and Engagement

Association of County Commissions of Alabama

Abby Fitzpatrick serves as the Director of Communication and Engagement for the Association of County Commissions of Alabama. As such, she is responsible for keeping county leaders and various county government stakeholders “in the know” through the Association’s various communications platforms – including print, digital and social media – and strives to create a cohesive and engaging approach to meeting county needs and strengthening the county voice through her considerable involvement in the Association’s policy and events teams.

Before joining the Association, Abby worked in federal, state and local levels of government and also handled communications for a statewide association and a top-tier Alabama law firm. Abby graduated summa cum laude from Troy University with a bachelor’s in print journalism and public relations and summa cum laude from The University of Alabama with a master’s in advertising and public relations.


1:00 – 1:50                                                                                                      Salon E

Silence & Stigma Are Killing Our First Responders


Now more than ever do we need stop the silence about what is happening in our first responder community. Suicides and burnouts are at an all-time high. This presentation will look at the revolving cycle of stress, trauma, and the potential for them to evolve into PTSD. Resources are limited with individuals seeking help. We will together show how we as first responders internalize the effects of the job often calling this normal only to later find ourselves in a crisis. Our goal is to bring to light the stigma associated with PTSD, show insights into peer support teams, and provide resources to the first responder community.

Caleb Curtis MSN, RN, CFRN, NRP

Currently a regional educator at Air Evac Lifeteam for the Georgia Bases. He began his career as a professional firefighter for Auburn Fire Dept for six years. He completed his paramedic degree before moving to the North Alabama area to complete nursing while working as paramedic supervisor/dispatcher. His experience as a nurse includes ER, Trauma ICU, and CCT ground. Before completing his master’s in nursing education, he worked as a flight RN/medic and EMS instructor. He has a combined total experience of 19 years dealing with EMS and healthcare.

Robert J. Galvin III, NRP, FP-C, MsP

He started his EMS career in 1996 as an EMT/Paramedic and has been a Certified Flight Paramedic for the past 18 years with over 1700 patient flights. In 2010 he became a Meyers Briggs Type Indicator (MBTI) Master Practitioner and utilizes his experience and knowledge with the psychological assessment tool to assist others through Life Coaching, Teambuilding, and Conflict Management. A Just Culture Champion, he has been instrumental in the Air Evac organizational implementation of a Just Culture. He is one of six certified Peer Support Team Leaders within Air Evac and has been providing Peer Support responses for over 12 years.


2:00 – 2:50                                                                                                      Salon ABC

Update ON Federal Grant_CPE & GIS Projects


2:00 – 2:50                                                                                                      Salon D

NG9-1-1 Alphabet Soup for PSAP Managers


PSAP Managers must now have a basic understanding of GIS and the use of this technology in NG9-1-1. While we’re still learning what NG9-1-1 will fully evolve to – we do know GIS data is critical to a NG9-1-1 transition, however PSAP Managers were not traditionally trained in the GIS basics.

This presentation will provide PSAP Managers with an introduction to “NG9-1-1 GIS 101”, necessary requirements for NG9-1-1 and why we must build partnerships with our GIS counterparts. We’ll introduce and breakdown terms such as ECRF, LVF, ESRP, PRF, LIS, SI, ESB, Road Centerlines, Address Points, PSAP boundary and ALI databases.

Robert Murphy, ENP, RPL

DATAMARK, Michael Baker International

Public Safety Subject Matter Expert

Rescue instructor, 9-1-1 telecommunicator and 9-1-1 Director. Prior to joining DATAMARK, Mr. Robert Murphy has been involved in public safety for 22 years as a first responder, State Fire-Murphy served as 9-1-1 Communications Chief for Okaloosa County, Florida which served a popular tourist location along the Gulf Coast and was home to Eglin AFB, the largest military base in the continental United States. Okaloosa County managed one primary co-located PSAP and five secondary PSAPs. Mr. Murphy also served as a Telecommunications Officer for Allegheny County, Pennsylvania before managing the training, quality assurance and professional development team. Allegheny County served a population of more than 1.2 million residents and employed more than 250 telecommunicators. Mr. Murphy is a certified Emergency Number Professional, has completed the NENA Center Manager Certification Program and is recognized as a Registered Public-Safety Leader from APCO. Mr. Murphy is a contributor to the NENA GIS Data Stewardship for NG9-1-1 WG, NENA PSAP Daily Operations WG and the APCO Agency Training Program Certification committee.


2:00 – 2:50                                                                                                      Salon E

Video in the PSAP                                                                                                   

Carbyne has been providing smartphone-sourced video to PSAPs around the world for over 20 months as part of their leading edge NG911 call handling solutions.  Working closely with early adopters of NG911 technology, they have gained a number of insights that will be relevant for anyone currently thinking about how NG911 will change their PSAP, and how they should prepare for those changes.  To learn more about best practices for, and addressing the concerns about video in 911 join Bernard "Buster" Brown, Carbyne's Public Safety Expert, as he discusses Carbyne's experiences with video to 911 and 311 for "Video in the PSAP - Lessons and Learnings from Early Adopters."

Bernard J. Brown ENP, CMCP

Bernard J. Brown ENP, CMCP, Better known as “Buster” is the Global Public Safety Expert for Carbyne and a Past President of NENA.  Originally from Lancaster, New York, he has been in Public Safety for 35 years and has served in almost every capacity from 911 Dispatcher to 911 Director.

Mr. Brown has appreciated the advancement of the industry and has been involved as a career partisan for learning. He applauds the guidance of mentors along the way and strives to collaborate, support and coach others in a proactive manner to better the community through service in Public Safety.  Buster is married to his wife Nancy and they have 2 sons and 4 daughters. He is an outdoor enthusiast, enjoys meeting new people and laughing at least once a day.


3:00 – 3:50                                                                                            Salon ABC

Board Sponsored Trianing For FYE 2020 & ALEMD Program


3:00 – 3:50                                                                                                      Salon D

Wireless E911 Update & Impact to PSAP

Jean will share how FCC decisions relating to wireless E911 services and other E911 regulatory issues along with the LTE build-out throughout the wireless industry may impact the PSAP and 911 personnel. Topics include text-to-911 and wireless regulatory issues including location accuracy will be addressed as well as how cell site radio frequency changes and new cell site activations may affect the PSAP.

Jean H. Martin, Southern Linc

As Emergency Services Coordinator for Southern Linc, Jean Martin manages all aspects of providing wireless 9-1-1 services to Linc customers. This includes working with local Public Safety Answering Point (PSAP) personnel and other organizations to ensure proper call routing of wireless 9-1-1 services. With over 40 years working within the telecommunications industry, Jean's background enables her to thoroughly understand technical components of data delivery and call completion. She has been involved with the 9-1-1 community for over 20 years, is a member of both NENA and APCO. Jean is proud to serve as President of the NW Alabama 911 District.


3:00 – 3:50                                                                                                      Salon E

Generator Considerations

This presentation is a review of the many considerations involved in determining the most reliable generator solution for your application. Some of the topics for consideration are application, location, fuel, single vs. parallel, sound, transfer switches, maintenance and service.


Jeff Webb, Energy Systems Southeast

Jeff Webb is the Director of Business Development for Energy Systems Southeast. He is a mechanical engineer with 20 years of experience in the power generation industry serving in both technical and commercial roles.


4:00 – 4:50                                                                                                      Salon ABC

Recent & upcoming Policy Changes Discussion


4:00 – 4:50                                                                                                      Salon D

OnStar Emergency Services Update

OnStar’s Emergency Services are best known for their role as a vital link between motorists and 9-1-1 centers during emergencies such as Automatic Crash Response and vehicle location assistance technologies. But are you up to date on their latest technologies and innovations to help public safety?

Did you know:

• OnStar Emergency Advisors are EMD trained?

• Advanced Crash Data technologies may be able to predict the probability of severe injuries in a crash which may impact dispatch and transport decisions?

• Many stolen newer model GM vehicles can have the engine remotely disabled and/or slowed down to help reduce pursuits, increase safety and apprehend suspects?

This presentation will provide an overview and update of OnStar’s Emergency Services including: how OnStar works, Automatic Crash Response data and Injury Severity Prediction technology, OnStar’s EMD protocol, Stolen Vehicle Assistance Services and emerging OnStar technologies launching later this year.

Sherry LeVeque, OnStar

Sherry LeVeque is the Emergency Services Outreach Leader at OnStar and focuses on ensuring a positive and efficient interface between OnStar customers, advisors and members of the emergency services community in the U.S. Prior to this role, Sherry spent four years designing OnStar’s Emergency and Stolen Vehicle Assistance Curriculum and supporting the implementation of EMD. Before joining OnStar/GM in 2007, she was a Communications Supervisor at a primary PSAP for eleven years. She holds degrees in Law Enforcement, Human Resources and a Masters degree in Training and Development and has been an APCO member since 1996 and PST1 instructor since 1999.


4:00-4:50                                                                                                        Salon E

The Difference Maker-Making your Attitude your Greatest Asset

How can two people with the same skills and abilities, in the same situation, end up with two different outcomes? Attitude isn’t everything, but it is one thing that can make a difference in your life. Your attitude is like the mind’s paintbrush, it colors every aspect of your life. This lecture is inspired by real life events of when I found myself homeless for a period of time and the struggles I endured along the way and the impact these struggles had on my journey to where I am today. Is your attitude your best asset?

Robert Galvin III, Air Evac EMS, Inc.

I am an Army veteran who served as a Communications Chief while stationed with the 317th Combat Engineer Battalion in Frankfurt, Germany, earning several awards for meritorious service. Upon return, I worked several different jobs and even spent 3 years homeless before finding my true passion for helping others.

I started my EMS career in 1996 as an EMT/Paramedic and have been a Certified Flight Paramedic for the past 17 years with over 1700 patient flights. In 2010 I became a Meyers Briggs Type Indicator (MBTI) Master Practitioner, utilizing my experience and knowledge with the psychological assessment tool to assist others through Life Coaching, Team-building, and Conflict Management. A Just Culture Champion, I was instrumental in the AEL organizational implementation of a Just Culture. I'm one of six certified Peer Support Team Leaders within AEL and have been providing Peer Support responses for over 12 years.

I currently serves as Regional Manager of Patient Care Services for AEL. I'm responsible for overseeing Patient Care, Quality Assurance, and Educational initiatives for 50 Emergency Helicopter Bases, 400+ Flight Paramedics and Flight Nurses, and a team of 5 Medical Directors throughout the States of AL, GA, TN, KY, OH, VA, and WV.



Tuesday, October 15, 2019


8:00 – 8:50                                                                                                      Salon FGH

AL-NENA Chapter Meeting


9:00 – 9:50                                                                                                      Salon D

Heard but not seen-Why Peer Support

In the United States, the first 911 call was placed in Haleyville (Alabama) on February 16, 1968. During the mid-1970's, the transition from an emergency number to the implementation of the 911 system was implemented. From time cards to modern technology, many advances have been made in the field of emergency communications.

However, the most valuable part of the communication system tends to be overlooked. The first responder to any emergency incident is the 911 Emergency Dispatcher. Without you obtaining, sorting, and passing the necessary information to responding units, we would still be in the “emergency stone ages.”

This emotional stress tends to build up until symptoms of burnout, and cumulative stress becomes apparent. Interaction both in the job, and home settings begin to take a toll, until resignation, and divorce is considered.

Murders, suicides, domestic violence, car accidents, for most people, it’s the stuff of nightmares. But for the 911 Dispatcher, it’s all in a day’s work. New studies are suggesting that the on-the-job, indirect exposure to trauma puts the 911 Dispatcher at risk for developing symptoms of post-traumatic stress disorder (PTSD).

Most callers are often experiencing an emotional crisis, and are hysterical. As a result, the 911 Dispatcher is under enormous pressure to control your own emotions while obtaining the relevant information, ensuring that the scene is secure, and communicating with multiple agencies—sometimes during life-and-death situations.

Also, there's usually little time to process what happened, because answering the next call must take place. Not only is this process occurring one or two times a day, but accumulates over weeks, and years. There is little wonder why it is estimated that the average tenure for the 911 professional is about two years.

For the first time, a peer support training program specifically designed for the 911 Dispatcher has been developed. Peer Support guidelines, the purpose of how and why peer support works, and general implementation of the peer support training will be introduced.



Tim P. Faulk, PhD

Alabama Law Enforcement Alliance for Peer Support


Tim P. Faulk has a PhD in Counseling and is a Licensed Marriage and Family Therapist. He has completed additional training to qualify him as a Certified Trauma Treatment Specialist (CTTS), Doctoral Addictions Counselor, and is a Diplomate, and Board-Certified Expert in Traumatic Stress through the American Academy of Experts in Traumatic Stress. He is also certified as a Force Science Analyst by the Force Science Institute, Chicago, Illinois.

Dr. Faulk has been involved with Public Safety since the early 1970’s and completed the Associate of Science degree program with a major in Paramedics. He also completed the Bachelor of Arts degree program with a major in Criminology.

Dr. Faulk wrote and coordinated the passage of the Alabama Emergency Responder Peer Support Law (Alabama Statute 36-21-14). He is on staff at the Regional Counterdrug Training Academy (RCTA) as a Peer Support (LEAPS) Instructor.

Dr. Faulk is in private practice in Dothan, Alabama, and is and the Clinical Director, Alabama Law Enforcement Alliance for Peer Support (ALLEAPS), and the Critical Incident Coordinator, Houston County Sheriff’s Office.


10:00 – 10:50                                                                                                 Salon D

Dementia-Responding to the call

Dementia Friendly America is a national movement that creates a culture which is dementia friendly to embrace, support, and properly respond to residents with dementia and their caregivers. The Dementia Friendly Alabama initiative embraces the national movement for Alabama. Our area agency on aging specifically provides Dementia Friendly Training for law enforcement, first responders, 911, and EMS at no cost. Our training program has gained statewide and national recognition and is the catalyst for EMS and other first responders to learn how to better respond to individuals with Alzheimer’s Disease and other Related Dementias and their caregivers. Learn how to be dementia knowledgeable, sensitive, and responsive within your local community by attending this invaluable workshop.

Topics will include: What is Dementia; how does Dementia impact families and communities; shifting our perceptions of Dementia; how can we build a Dementia Friendly Community within our Department; how can we engage our Community;

how can we connect people to Project Lifesaver and other needed resources; and what are the signs of wandering and how should we respond?

•             The audience will learn about the Dementia Friendly America movement and Alabama initiatives that fit into this national initiative, and how to create a Dementia Friendly Department.

•             The audience will receive training on how to become Dementia Knowledgeable, Dementia Sensitive, and Dementia Responsive.

•             The audience will learn invaluable programs, services, and resources for individuals of all ages, including older adults, individuals with disabilities, and help for caregivers.


Robyn James, Middle Alabama Area Agency on Aging (M4A)

Area Agency on Aging (M4A), one of Alabama’s 13 local Area Agencies on Aging. Ms. James is reRobyn James serves as the Development and Marketing Director for the Middle of Alabama sponsible for all marketing and outreach initiatives, agency development, and grant management. She serves as the agency’s lead educator on a variety of issues that affect older adults, individuals with disabilities, and caregivers.

Ms. James also serves as the Lead Trainer and Program Manager for Alabama’s Dementia Friendly Law Enforcement and First Responder Training Program. In this role, she educates first responders on how to become dementia knowledgeable, sensitive, and responsive. She also educates them issues caregivers face when caring for a loved one with Alzheimer’s disease or other form of dementia.

Ms. James served over ten years as the State Director for several aging programs with the Alabama Department of Senior Services. She served as the State Liaison for Alabama’s statewide Elder Justice Council where she coordinated 35 agencies and organizations to develop new initiatives, laws, and public policy to protect seniors from elder abuse, neglect, and financial exploitation. She led the effort to create Alabama’s Elder Abuse Protection Toolkit for seniors and caregivers which was replicated in various states.

Ms. James was the Founder and State Director of California’s Seniors Against Investment Fraud (SAIF) Program. The SAIF program was chosen as a national model and has been replicated in several other states. Ms. James was appointed as the National Chairperson to assist all 66 state securities regulators with their senior fraud prevention initiatives.

Ms. James has dedicated her career as a public servant advocating for older adults and has served on multiple local, state, and national coalitions. Her passion to advocate and protect older adults, individuals with disabilities, and caregivers has gained her a reputation as one of the leaders in her field. Most recently, Ms. James was nominated as Shelby County Public Servant of the Year. She also received the honorary award as one of Alabama’s Top 50 over 50 Award in the class of 2018. Ms. James holds a Bachelor of Science in Business Management.


11:00 – 11:50                                                                                                 Salon D

Saving Lives on both sides of the head-set-A PTSD Journey

Post-traumatic stress affects everyone in the public safety circle, including telecommunicators, in some form or another. By looking at where post-traumatic stress starts and where it has the potential to end. After having to leave the job she loved; the 9-1-1 Communication Center after 20 years, your instructor will take you on her personal journey from the depths of darkness to a place of peace. In addition, this presentation will look at a PTSD timeline that includes the events leading up to PTSD, warning signs, diagnosis, ways to get help and, most importantly, how to have it but not let it have you!

Tracy Eldridge, RapidSOS

Tracy has been in Public Safety since the late 90’s, she is currently the Public Safety Operations Lead at RapidSOS, she was the Chief Dispatcher for a Massachusetts Communications center from 2003 to 2016 and is also firefighter / EMT. Her passion for teaching telecomunicators, EMTs and firefighters started in 2006 and in her spare time she travels around the country teaching telecommunicators with The Public Safety Group.


1:00 – 1:50                                                                                                               Salon ABC

ANGEN 2.0 Update


1:00 – 1:50                                                                                                                  Salon D

Teaming: Collaborating across boundaries to improve the Communities we serve

The requirements from EMS to 911 communication Public Safety is an ever changing and challenging industry. The communities we serve are all ors, from Fire Departments to Police officers, the expectation is we are available 24 hours a day, 7 days a week with the ability to consistently meet our customers’ needs. How can we come together from different shifts, varied specialties, and vast expertise to keep our communities safe? During this presentation we will look at one solution, Teaming. Teaming is the engine of organizational learning. The future of organizations will definitely be team-based as it helps with innovation, learning and overall growth.

Robert Galvin III NRP, FP-C, MsP

I am an Army veteran who served as a Communications Chief while stationed with the 317th Combat Engineer Battalion in Frankfurt, Germany, earning several awards for meritorious service. Upon return, I worked several different jobs and even spent 3 years homeless before finding my true passion for helping others.

I started my EMS career in 1996 as an EMT/Paramedic and have been a Certified Flight Paramedic for the past 17 years with over 1700 patient flights. In 2010 I became a Meyers Briggs Type Indicator (MBTI) Master Practitioner, utilizing my experience and knowledge with the psychological assessment tool to assist others through Life Coaching, Team-building, and Conflict Management. A Just Culture Champion, I was instrumental in the AEL organizational implementation of a Just Culture. I'm one of six certified Peer Support Team Leaders within AEL and have been providing Peer Support responses for over 12 years.

I currently serves as Regional Manager of Patient Care Services for AEL. I'm responsible for overseeing Patient Care, Quality Assurance, and Educational initiatives for 50 Emergency Helicopter Bases, 400+ Flight Paramedics and Flight Nurses, and a team of 5 Medical Directors throughout the States of AL, GA, TN, KY, OH, VA, and WV.


1:00 – 1:50                                                                                                                  Salon E

PSAP Performance Metrics: How does your PSAP Measure up?

We’ve all heard the saying “You can’t manage what you can’t measure.” This especially rings true in 911, where seconds can mean the difference between life and death. All 911 centers have performance targets – but how do you know if you’re measuring the right things? And is there an easier way to track metrics than spending countless hours manually compiling spreadsheets and data? In this session, we’ll share best practices on the ‘what, why and how’ of creating and measuring PSAP KPIs and reveal results from the recent PSAP Performance Metrics benchmarking survey.

Phil Jones, NICE Public Safety

Phil Jones is the NICE Public Safety Manager for the South-central region of the United States. Phil specializes in in Next Gen 9-1-1 and new technologies in the areas of recording and multimedia incident information management. Previous to NICE, Phil worked at Dictaphone, serving the needs of the public safety market throughout the South-central and Southeastern US. Phil is a frequent speaker at APCO/NENA conferences and has presented on a wide range of educational topics centered on NG911, Text-to-911, Quality Assurance, and other trends


2:00 – 4:50                                                                                                                  Salon ABC User Training


2:00 – 2:50                                                                                                                   Salon D

Thousands of ECCs are receiving Lifesaving Device Location and Data from Smartphones; is yours?

ECCs have been promised major improvements associated with 9-1-1 calls: more accurate location information, location-based call routing, multimedia to the PSAP, and much more. Citizens, reliant on smartphones and other IoT devices, expect their data to be available to public safety in an emergency. This session looks at how ECC managers, supervisors and telecommunicators can utilize data from a LIS (Location Information Server) and ADR (Additional Data Repository) in their ECC workflow. By analyzing real-life case studies, 9-1-1 professionals will leave with a new understanding of the possibilities of Device-based location and additional data.

Tracy Eldridge, RapidSOS

Tracy serves as the Public Safety Community Engagement Manager at RapidSOS, an advanced emergency data platform. Over the last 2 years, she has played a significant role in delivering new life-saving technology to PSAPs nationwide. For the past 22 years, Tracy has been working in Public Safety. She began her career in 1997 as a 9-1-1 dispatcher and then became the Chief Dispatcher in Rochester, MA in 2003. Tracy also serves the Rochester community as a firefighter/paramedic on the fire department. Additionally, since 2006 she has been educating telecommunicators, EMTs and Firefighters all over the country. In 2013 Tracy joined The Public Safety Group and she enjoys traveling to teach telecommunicators things that can assist them in their duties, as well as how to take better care of themselves. Tracy has also been recognized nationally for her efforts to bring awareness to PTSD and the Telecommunicators, with conference training sessions, webinars and keynote presentations.


2:00-2:50                                                                                                                       Salon E

NFPA/ISO Standards and The 911 Center                                           

The course covers the national fire standards that affect 911 centers in North America. The NFPA standard covers call processing requirements and call processing times. The ISO standard covers the communication centers role in the local fire department’s ISO rating. This rating can affect every home owner and business owner in your district.

Jay Dornseif, Priority Dispatch

Jay Dornseif has over 23 years’ experience in the fire service from the ranks of Firefighter to Fire Instructor to Assistant Fire Chief. He is a member of the EFD Board of Curriculum and the Fire Council of standards for the International Academies of Emergency Dispatch. He is a Master EFD instructor and a Senior EFD-Q instructor for the IAED. He is a technical committee member of NFPA 1221 and the Chair of NFPA 1061.     


3:00-3:50                                                                                                                     Salon E

The 911 Center of the Future; How New Technology is Changing The Way Public Safety Operations are Designed

Technology advances in the past few years are resulting in significant changes to the way Mission Critical facilities are being designed. While traditionally 911 centers and EOC’s have been reactive in nature, the increasing availability of data points (camera feeds, GPS, social media to name a few) as well as advanced real time collaboration tools are changing this. Fueling the change is the dramatic advance in technology for communication, collaboration, digital switching and visualization. This, combined with continued advances in in IT management, are creating new opportunities in terms of operational quality, overall efficiency, risk mitigation and collaboration. This presentation will discuss several types of technology and the impact on the various functional areas of 911 centers.

•             The impact on the operator (call takes, dispatcher, and supervisor) in terms of using a “single pixel space”. This new technology allows for the consolidation (reduction) of the number of monitors while greatly increasing the operational capability of each operator.

•             The impact of advanced fiber based data switching and integration into the overall IT infrastructure. This is allowing for unprecedented flexibility of how the space is being planned as well as the ability to change the operation of the control room at a moment’s notice.

•             The emergence of real time collaboration tools and applications. This ranges from incoming content, interaction within a consolidated center or fragmented operations, interaction with EOC’s through to real time collaboration with front line staff.

The presentation will showcase real examples of new technology implementation and highlight the benefits that early adopters have achieved in terms of reduced operating costs, increased efficiency and employee satisfaction and improved working environment (ergonomics). Lastly, the impact of adoption and change on both existing staff as well as the younger generation employees entering the workforce will be discussed.

Matko Papic, Evans Consoles Corp

Matko has over 20 years of design experience in the control room industry and has held various roles with Evans including product design, project management and research & development. In addition to overseeing the Consulting and Engineering groups, he is also involved with the strategic development of Evans’ products and market verticals, product structuring, intellectual property and technology management. His strong leadership skills are focused on developing Evans’ employees to a high level of technical expertise in control room design, project management support and research & development.

Matko has worked on the planning, conceptual design and execution of mission critical, 24/7 facilities around the world. This includes variety of Applications and industries and applications such as EOC’s, 911 Centers, Oil & Gas, Air Traffic Control, Power Transmission/Distribution and others. Matko is a well published, industry recognized, subject matter expert in the design of these environments. Matko’s expertise and experience allows him to work closely with his customers in the areas risk mitigation, operational efficiency, operational planning, technology assessment and implementation, turn-key project planning, live cutover planning and acquisition strategies.

Matko is a Professional Engineer with a Bachelor’s Degree in Mechanical Engineering and a Technology Diploma in Mechanical Engineering. In addition, he holds a Master’s Degree in Business Administration and Certifications in Strategic Leadership. He is also a certified trainer for the American Institute of Architects course for control room design as well as a guest lecturer for the Master’s program at the University of Calgary. Matko is an active presenter at industry shows. Previous engagements include APCO Canada, National Ergonomics Conference, Autodesk University, FAA Managers Association Educational Seminars to name a few.


3:00-3:50                                                                                              Salon D

Enabling, simplifying and securing 911 Call Centers, EOC’s and Command and Control Centers

KVM systems have been used for moving information from the networks to the desks, video walls, conference rooms, etc. With the proper system level technology, these capabilities can be expanded to increase the value of the real state occupied by the operations room, add flexibility and personality to the operator’s station and distribute information, even classified information, to approved individuals and locations, regardless of distance.

Hernana Rodriguez, Thinklogical

Hernan Rodriguez, National Sales US and Canada for Thinklogical ( has presented to the NENA and APCO National shows and several state events and working through rest the regional locations. Generic presentation not a sales pitch.


4:00-4:50                                                                                              Salon D

Improved 9-1-1 Indoor Location Accuracy for Mobile Devices          

Today more and more people rely on mobile phones as their primary phone service and are disconnecting wireline service altogether. As a result, more 9-1-1 calls are being placed from mobile phones than ever before, including inside buildings where traditional 9-1-1 mobile phone location technology does not work well. New location technology solutions are emerging that make calculation of indoor positions for mobile phones during a 9-1-1 call possible, and include major technology announcements from both Apple and Google in 2018 in this area. The ability to track mobile phones indoors during 9-1-1 calls will create new demands for 2D and 3D indoor GIS maps for 9-1-1 call takers, dispatchers, and emergency responders. This session will explore these new innovations in the 9-1-1 world, and discuss their impacts to GIS.

Ron Helterbrand, GeoComm

Ron Helterbrand is the Southeastern Territory Sales Manager, for distinguished public safety GIS vendor, GeoComm. Mr. Helterbrand graduated with honors from the University of Oklahoma, has worked in the public safety communications community for the last 23 years and has been an ENP since 2014. He collaborates extensively with agencies and consultants though out the United States, evangelizing the ideals and objectives related to all things 9-1-1. Through his experience, he has developed a solid understanding of the foundational elements that are important for deploying NG9-1-1 system.


Wednesday, October 16, 2019


8:00 – 10:00                                                                                                Salon D

Closing Session