		2022 Gulf Coast Conference Educational Sessions
Monday - Oct 10
Time	Salon ABC - ANGEN Room	Salon D	Salon E
1:00 - 1:50	Board Update	911 Rescue Yourself- (Dispatcher Track)	ALNENA Quarterly Meeting
	Leah Missledine and Adam Brown	Edie DeViliss Rev Dr

2:00 - 2:50	Board Panal	Care for you Team (Dsp/Management)	ALNENA Quarterly Meeting
	Board Staff	Rev Dr Edie DeVilis

3:00 - 3:50	Certification and 911 Education in Al Panel Discussion	Mental Health and Wellness for the 9-1-1 Professional (DSP/Mangag)	Emptying the Garbage: Stress and the First Responder (DSP)
	Dana Nation	April Heinze	David Cohen

4:00 - 4:50	Certification Panal	I hear you Smiling	What Every PSAP Ought to Know About Livestreaming
	Board Staff and Committee Members	Dennis Darouse	Sondra Wesley

Tuesday - Oct 11
Time	Salon ABC - ANGEN Room	Salon D	Salon E
8:00 - 8:50	8:30-9:20 GIS Updates	Surviving the change, technology transitions in 9-1-1 Centers (Management)	The Secret Weapon in Staffing Strategies & Soft Perks (Management)
	Anderson Brooms	Jeanie Pharis & Ryan Whisenhunt	Maureen Dieckmann
9:00 - 9:50		Board Goveranance Training (Management/Board Track)	A Video is Worth a Million Words
		Lee Moore	Sondra Wesley

10:00 - 10:50	9:30- 10:20 GIS Panal	Alabama Ethics for Public Employees and Officials (Management/Boa)	Leading 9-1-1 Into the Future (Management)
	Staff and Datamark	Tom Albritton - State Ethics Director	April Heinze

11:00 - 11:50	10:30- 11:20 GIS Program Panel Discussion	Why ENP? (Dispatcher/Management)	Quality Assurance and the Imprtant Role of your Feedback Loop
	Anderson Brooms, Adam Brown and Datamark Staff	Brian Godsey	Maureen Dieckman (Dsp/Management)

1:00 - 1:50	Board Update (Repeat)	We don't have the funding for that (Management)	Taming 911 Turnover - Stragegeis for Success (Management)
	Leah Missledine and Adam Brown	Tanya Lee	Misty Trotter


2:00 - 2:50	ANGEN Panal - Databases,Toolkit, Special Events	Before the Phone Rings- Data First Requests For Service (Dsp/Man)	Reap What you Sow: Building a Budget Friendly Training Course
		Jennifer Poole and Rick Thomas	Kelly Sanders-Kelley (Management)


3:00 - 3:50	Indigital - Cyber Security	Who are Your Customers? (Dsp Track)	Wireless E911 Update & Impact to PSAP (Management)
	Bob Brown	Blair Tyndall	Jean Martin

		Why They Stay (Dispatcher Track)	Using What3Words and Google Plus Codes ( Dsp/Management)
4:00 - 4:50	Cybersecurity Panal	Tanya Lee	Scott Warner
	Bob Brown (Indigital) Securlore, and OTM Cyber

Wednesday - Oct 12 CLOSING SESSION
8:00 - 10:00		Overcoming Adversity
		Dawn Shumway

Speaker(s)	Email	Phone	Bio	Course Name	Course Description	Date	Time
Leah Missildine	leah@al911board.com	334-440-7911	Leah Missildine is the Executive Director of the Alabama 9-1-1 board; she's been with the state board since it's creation in 2013. Prior to joining the Alabama Board, Mrs. Missildine served 15 years with the city of Auburn Al, Communications Division beginning as a part time dispatcher and eventually promoting to the Director's position. Mrs. Missildine received a Bachelor's Degree in Arts and a Masters' degree in Public Administration from Auburn University. She and her husband,Matt, have one son,James.	Board Update	Join us for an overview of all the Board's Programs upcoming opportunites, and pending considerations!	Oct 10th	1pm
Leah Missildine & Board Staff	leah@al911board.com	334-440-7911		Panel Discussion	Join us immediately following the overview of all the Board's Programs, upcoming opportunities, and pending considerations! We'll have staff, board members, and legal counsel on hand to answer your questions.	Oct 10th	2pm
Dana Nation	dana@al911board.com	334-440-7911	Ms. Dana Nation is the Program Coordinator for the Alabama 9-1-1 Board. Prior to joing the board staff, Ms. Nation worked at Haynes Ambulance as a Paramedic for 19 years. She also has 10 years experience in the fire service and still serves as a volunteer firefighter. Ms Nation received a Bachelor's degree in Emergency Management from Jacksonville State University, where she is currently enrolled pursuing a Master's in Public Administration. Ms. Nation holds numerous instructor certifications and enjoys promoting eduication and training through teaching public safety professionals.	Alabama Public safety Telecommunicator Certification Program	An overall review of the Alabama Public Safety Telecommunicator Certyification Program. This presentation will cover the administrative rule that defines how the Program will be administered, the timelines, and the requirements for paticipations and compliance.	Oct 10th	3Pm
Board Staff & Committee Members	dana@al911board.com	334-440-7911		Certification Program and 911 Education in Alabama Panel Discussion	An interactive discussion with the Alabama 911 Board staff about the Alabama Public Safety Telecommunicator Certification Program and 911 Eduucation in Alabama. We iunvite all attendees to bring their questions regarding the Certification Program and their questions regarding 911 Educationin our state.	Oct 10th	4Pm
Edie DeVilbiss	edie@shapegoodhabits.com	318-497-0187	Edie DeVilbiss served in 911 I the 80's and 90's. The negative drain due to work led to physical, mental and spriritual health issues. Over the years she served as a both counsleer and chaplain, Between academic learning and esperience, she has develeopped a powerful process to help stressed out people and their work groups establish strong self care habits. Her creative and holistic approach engages and energizws all ages toward a greter whole life wellness.	911 Rescue Yourself Dispatcher Track	Resistance to health challenges in 911 is based on personal self care habits. Good habits which can seem impossible to incoprate into our lives. You'll identify the issues first, then gain the keys to increase your well being. You will pick upa safe way to talk about the areas of life that are impacted by the negativity of your work. And, you'll walk away empowered to take charge of your life.	Oct 10th	1pm
Edie DeVilbiss	edie@shapegoodhabits.com	318-497-0187	Edie DeVilbiss served in 911 I the 80's and 90's. The negative drain due to work led to physical, mental and spriritual health issues. Over the years she served as a both counsleer and chaplain, Between academic learning and esperience, she has develeopped a powerful process to help stressed out people and their work groups establish strong self care habits. Her creative and holistic approach engages and energizws all ages toward a greter whole life wellness.	Care for your Team Admin/Supervisor Track	Discipline without CARE is cruelty. CARE without discipline is destructive. How do you find the balance between caring well for your team and holding team members to a high standard? When we know our team members are working too many hours because we are chronically short- staffed, it's hard to call them in for a corrective action. You already know taht being over tired is probably behind the error. Yet, failure to maintain standards is an identiofied factor in why people leave a place. Take a fresh look at how much difference you can make as a leader when you adopt this simple approach.	Oct 10th	2Pm
April Heinze, ENP, CMCP	aheinze@nena.org	517-719-2426	April is the 911 and PSAP Operations Director for NENA: The 911 Association. She is responsible for Industry and Innovations Awareness, Operational Standards Development, Event Productions, Membership, Industry and Media Relations and other activities and projects. April has spent most of her three decade career in 911 focused opn PSAP operations issues. She currentky serves as the Vice Chair and Senate Appointee to the State of Michigan's State 911 Committee.	Mental Health and Wellness for the 911 Professional Admin/Supervisor Track	Working in 911 is stressful and can have severe impacts on your health. In theory, improving your overall wellness may seem simple, but it isn't easy. 911 Professionals are exposed to trauma every day and research shows nearly half of the workforce in the 911 industry is living with a mental health injury.	Oct 10th	3Pm
Dennis Darouse	daroused@tangi911.org>	985-747-0911	Dennis grew up and attended school in Hammond,La. He started his first responder career in 1968 as a radio operator with Tangipahoa Civil Defense at the age of 16. Denis joined the 236th Mobil Communications Flight, Louisiana Air National Guard in teletype adn radio operations. Dennis also served in the fire service for 37 years. After retiring from the fire service he began his career in 911 in Februiary of 2002 as the director of Tangipahoa Communications District #1. Dennis is a member of APCO and NENA, where he has achieved the title of ENP. He is also a Past President of the La. State Chapter of NENA.	I Hear You Smiling Dispatcher Track	When you talk on the phone can your friends tell what mood you are in? If they can, then people calling on the 9-1-1 lines or Admin lines can also. We will discuss the ways we talk on the phones whether we know it or not (or care)	Oct 10th	4pm
Alabama Quarterly Meeting						Oct 10th	1pm
Alabama Quarterly Meeting						Oct 10th	2pm
David Cohen	david.cohen@undertheshield.com	205-936-9025	David Cohen has been involved in the fire service for over 40 years abs retired from the Mountain Brook Fire Department after 31 years. He has been a paramedic since 1976 and has an Aas in Fire Science, a BS in Allied Health Administration, and an MA in Human Services Counseling. David is currently studying for the Doctor of Education in Community Care & Counseling- Traumatology. He is also a graduate of the National Fire Academy Executiove Fire Officer Program. Davis is aboard certified Mental Health Coach in Crisis and Trauma Care by the American Association of Christian Counselors. He also serves as a Board member, a Board Cartified Stress Coach, a peer counsler abd instructor for Under the Shield. Under the Shield is a non profit organziation that provides anonymopus mental wellness services and training to military, first responders and thier families. Davis is also Central Vice President of Alabama Fellowship of Fire Chaplains.	Emptying the Garbage: Stress and the First responder Dispatcher Track	The first responder life tyle is one of the most challenging yet rewarding professions. However, the challenges are becoming more complex every day. As first responders, you experience all natures of trauma, "shrug it off" and go home to your families as if everything is OK. To survive and be successful in your career, you cope with the daly insults and personal attacks, witness firsthand the worst of the worst, and move on as if nothing happened. You may receive training to manage everyone else's garbage, but no one showed you what to do when your garbage can is overflowing. This session will define stress, sources of stress and identify how stress affects first responders. You will learn various stress management and self help tools to help you deal with the "garbage "that goes into your garbage can everyday. In addition, you will learn about available resources when you feel overwhelmed.	Oct 10th	3pm
Sondra Wesley	Sondra@prepared911.com	859-779-1949	Sondra Wesley, Implementation Lead, is a highly regarded instructor. Training hundreds of law enforcement and telecommunications professionals around the country, she brings her three decades of public safety experience into her presentations. She is an MS candidate in Justice Policy and Leadership from Eastern Kentucky University and holds a BS in Criminal Justice and AS in Police Studies. She is also considered a CJIS Subject Matter Expert and has sat on numerous national boards	What Every PSAP Ought to Know About Livestreaming Dsp/ Admin Track	Livestreams can now be delivered to PSAPs. "What Every PSAP Ought to Know About Preparing for Livestreaming" will guide attendees in adapting livestream technologies. Topics will include: Leading and Responders. This session will provide guidance and reveal empirical data on the impact of Livestreaming on telecommunicators.	Oct 10th	4pm
Anderson Brooms	anderson@al911baord.com	334-440-7911	Prior to joining Alabama 911 Board, Mr Brooms served as a Senior GIS analyst for the City of Montgomery, Al. Mr Brooms has worked in the GIS industry in the state and local government as well as in the private sector. He received a Bachelor's degreee in Geomatics from Troy State and a Master's degree in geograpic Information Systems from Penn State University.	GIS Updates GIS Track	This session will give a general update of the Alabama 911 Board's GIS Program. Topics will include onboarding, GIS data violations, GIS data remediation best practices, and services offered by the GIS Program. We will discuss products,software and other resources available to assist the ECD in its journey through GIS data remediatiobn for the use in NG911 environement.This session is for GIS professionals,ECD Directors and anyuone else who is involved in ECD/PSAP GIS data management or address assignment.	Oct 11th	8:30am
Board Staff & Datamark	anderson@al911baord.com	334-440-7911		GIS Panel Discussion with Datamark and Indigital GIS Track	With all the talk about GIS in Next Generation 911, you may be asking yourself, "what is all this for? Come to this session and be part of a rountable discussion with staff from the Alabama 911 Board, DATAMARK and Indigital to talk about how accurate GIS datat is a requirement for a fully implemented NG911 system's success.	Oct 11th	9:30
Anderson Brooms, DATAMARK, and Indigital Staff				Joint Panel Discussion GIS Track	Joun Alabama 911 Board and DATAMARK staff for an interactive discussion about the NG911 GIS Project. We will discuss specific aspects of the Project and invite attendee participation in bring specific questions related to preparing your local datasets NENA NG911 Data Model compliance.	Oct 11th	10:30a
Leah Missildine	leah@al911board.com			Board Update (Repeat)	Join us for an overview of all the Board's Programs upcoming opportunites, and pending considerations!	Oct 11th	1pm
ANGEN Panel				Databases, Toolkit, Special Events		Oct 11th	2pm
Bob Brown	rbrown@indigital.net	603-545-1682	Bob Brown has a very diverse background including Service to our country as a Military Policeman for the United States Army, 25 years plus in Information technology, 30 years plus in Public Safety and a Master's degree in Project Management. He is currently the Cyber Security Officer for INdigital focusing on company policy and procedure. Bob began working at INdigital in 2017. He previously worked as part of the leadership team implementing Next Generation 911 Services for the of New Hamphire. He respresented the National Public Safety Telecommunications Counil as voting member of the FCC's task Force on Optimal PSAP Architecture and many other workgroups over the years.	InDigital : Cyber Security	This session will cover cyber security awareness for PSAP leadership. It will outline Cyber Security at an appropriate level to aid comprehension and understanding, enabling the PSAP manager to engage in conversation with their staff or vendors regarding cyber security. Ideally the PSAP mamanger will be able to return to their PSAP witha list of resources and questions to discover and improve their PSAP's cyber security posture.	Oct 11th	3Pm
Indigital, Securlore and OTM Cyber				Cybersecurity Panel		Oct 11th	4pm
Jeanie Pharis Co Speaker: Ryan Whisenhunt	jeanie.pharis@morgan911.org Ryan.whisenhunt@morgan911.org	256-476-2022	Jeanie is the Director for Morgan County 911 She has spent time working as the Emergency Communications Manager of Vance AFB Fire Department and was the chair of the Communications Unit for Oklahoma Homeland Security. Currently, Jeanie holds 2nd Vice President for Alabama NENA and serves as the chair of the Professional Development Events Committee for APCO International. Ryan has 10+ years experience in public safety, having obtained certifications in the disciplines of public safety communications, law enforcement, fire and EMS. He has been vastly involved in NENA and APCO International, taking advantage of as many training and professional development opportunites as possible.	Surving the change,technology transitions in 911 Centers Admin/Supervisor Track	Change in a 911 Center can be some of the most stressful times for an agency. When you are looking at making major changes, such as a new CAD, change in EMD, Radios, etc - make sure you are looking at the impact it will have on your employees. Attendees will learn some tips and traicks to consider before, during and after the choas hits your center during a major change.	Oct 11th	8am
Lee Moore	lee.moore@911consult.com	334-451-0513	Lee Moore is the principal of 911Consult,Inc, and is a long time member of APCO and NENA. Lee has been a volunteer firefighter,a county E911 Board member and has been involved in the 911 industry for over twenty five years in several roles. He served on the Elmore County, Al E911 Board for over 10 years and was the Vice- Chairman for the last five years. He was a technical contact/liaison on the board for all the vendors and was responsible for the design and implementation of computer systems and networks.	Board Goverance Training Board Track	Black Law's Dictionary, eleventh Edition, defines a board as "(A) committee of persons organized under authority of law in order to exercise certain authorities, have oversight or control of certain matters, or discharge certain functions of a magisterial, represenative or fiduciary character." This session will discuss governance,best practices and guidelines for board memebers of Emergency Communications Districts in Alabama.	Oct 11th	9am
Tom Albritton	tom.albritton@ethics.alabama.gov	334-488-3320	Thomas B. Albritton became the Executive Director of the State of Alabama Ethics Commission in March 2015. Before becoming to Montgomery, Tom practiced law in his firm in Andalusia for 23 years and generally represented public sector clients including elected officials, counties and municipalities. He was an assistant District Attorney for the 22nd Judicial Circuit, and was a municipal court judge for 17 years, as well. He was a 1989 graduate of the University of Alabama, and a 1992 graduate of the University of Alabama School of Law.	Alabama Ethics for Public Employees Board/Admin Track	This course will serve as a primer on Alabama's Ethics laws for public officials and employees;and for those participants already familiar with the basics, it will provide updated information regarding the Commisssion's current view on key subjects.	Oct 11th	10am
Brian Godsey	bgodsy@bellsouth.net	256-797-8911	Brian Godsy has worked in Public Safety for over 24 years ina variety of roles including Project management, account/customer Success Management and Sales. He has been an ENP for over nine years and currely serves as President of the NENA Institute Board ( which manages the ENP Program.) He is also a Project Management Professional (PMP) and Six Sigma Yellow Belt and has a BSE and MSE in Engineering.	Why ENP? Dispatcher/Admin	This session will cover what the Emergency Number Professional (ENP) certification through the National Emergency Number Association (NENA) is, why it is important and how to go about achieving and maintaining it.	Oct 11th	11am
Tanya Lee	tlee@evansonline.com	503-313-4348	Tanya Lee is the manager of EvansCare. She has over 20 years working in the medical field and has been working in the 911 industry for the past eight years. She is passionate about improving the overall health of mission critical environments and maintaining an optimal work envirnments for dispatchers. She resdies in Florida with her husband Nathan and their severn children.	We don't have funding for that Admin/Supervisor	In this session we are going to discuss and talk about the trials that the public safety industry iis experiencing currently. We will talk about things to do RIGHT NOW to help improve the culture of your center and give you solutions to some of the most difficult struggles including peer support, morale and safety all while not costing a lot as we know, especially during these times, funding is an issue now more than ever!	Oct 11th	1pm
Jennifer Poole and Rick Thomas	rthomas@rapidsos.com	984-960-9308	Rick Thomas began his career in public safety in 1991 as a Volunrteer Firefighter and moved into 911 in 1996. Over the years he has worked as a Telecommunicator, Training Offocer, Shift Supervisor, Center Supervisor and ECC Manager. Rick is a Senior APCO member ans was awarded his RPL Certification in 2009. He has also served on numerous APCO committees. Rick is also active with NENA and earned his ENP and CMCP Certifications. Rick is currently part of the RapidSOS Public Safety Team as an ECC Engagement Manager for the Southeast Region. Jennifer Poole has been in Public Safety for over 17 years. Jennifer's passion for teaching and speaking to Public Safety Telecommunicators provided her the opportuynity to present at many state level and national conferences. Jennifer is currently a part ofthe RapidSOS Public Safety Teaam as Senior Regional Manager.	Before the Phone Rings- Data First Requests Dsp/Admin	We live in a world where technology and data have made our lives easier. Our home security systems know there is an emergency occuring before we do, and our wearbale devices cn detect hard falls, but why do we still need to pick up th ephone to dial 911? In this session, public safety leaders and emergency technology experts will discuss the future of public safety- and how we have made leaps and bounds over the past year to make this future a reality through the delivery of data-first emergency requests for service.Attendees will learn how data first request for service enbles a new paradigm for emergency response by decreasing response times, enabling a more intelligent allocation of resources and relieving pressure from understaffed 911 centers.	Oct 11th	2pm
Blair Tyndall	btyndall@vfis.com	717-887-4702	Blair is an Emergency Service Specialist that joined Glatfelter Insurance Group and VFIS Client Risk Solutions in 2013. His wide range of emergency service experience spans 31 years. Blair provides risk managemnt and loss mitgation to VFIS customers acrss the nation with concentration in 8 states.	Who are our Customers? Dispatcher Track	This presentation was developed and intended to identify the 911 Communications Center Customer Base. We will explore how your center is much more them you think. Topics: Identify the Customer, Do these customers value your center and staff? How do you become an Emergency Service Organization? Does anyone really lnow what you provide? How do begin to effectively sale your organization?	Oct 11th	3pm
Tanya Lee	tlee@evansonline.com	503-313-4348	Tanya Lee is the manager of EvansCare. She has over 20 years working in the medical field and has been working in the 911 industry for the past eight years. She is passionate about improving the overall health of mission critical environments and maintaining an optimal work envirnments for dispatchers. She resides in Florida with her husband Nathan and their severn children.	Why They Stay? Dispatcher Track	This session will discuss the thouht process behind a domestic violence victim and why they continue to stay in their unhealthy envirnment despite repeated abuse. Class is designed to help telecommunicators handle these calls with empathy and understanding and giuve them firsthand knowledge of why they stay.	Oct 11th	4pm
Maureen Dieckmann	kristyw@moetivations.com	303-495-0446	Bringing over 27 years of public safety industry experience, "Moe" Dieckmann arrives with energy, conviction and straight forward coaching…applying real world examples and humor in facilitaion, speking and professional services that Public Safety personnel can appreciate. Maureen and her team of subject matter experts deliver Leadership Development, QA/QI services, Supervisor processes, boost morale, and support team coping behaviors. Maureen is an advocate of giving back to the community of women and children transitioning from domestic violence and incarceration; she collaborates woth seevral related non profitsthrough volunteer work and board advisement.	The Secret Weapon in Staffing Strategies & Soft Perks Admin/Supervisor	"I haven't been fully staffed for a decade", "I am down to 62% in staffing", "We never stop interviewing or hiring, just keep up with the loss in staffing" Hiring, training, and constant mandatory overtime is taxing our teams. This is existential crisis is costing PSAP's extraordinary amounts of finance, emotional exhaustion and over stressing employees left in the wake of the revolving door. While it seems that being fully staffed could be a thing of the past.... there area a few thibngs you can do to find relief. Attend this session and debunk wuick fixes, examine the perils of old school hiring practices and take away a couple of secret ingredients that can be implemented as quickly as tomorrow.	Oct 11th	8am
Sondra Wesley	Sondra@prepared911.com			A Video is Worth a Million Words Admin/Dsp	If a picture is worth a thousand words, then a video must be worth a million. Attendees will particpate in an interactive session to determine how Livestream and Media can save time, reserve resources, and increase situational awareness for both Telecommunicators and Responders.	Oct 11th	9am
April Heinze	aheinze@nena.org	517-719-2426		Leading 911 into the Futrure Admin/Supervisor	PSAP operations have changed drastically over time, and with those changes comes the need to adapt. How do we do that? How can we be influential leaders in our 911 community? This session discusses leadership in the PSAP, the challenges that 911 professionals face today, and provides insights and resources that we can use to lead us into the future. We'll work on helping you become an effective leader of tomorrow.	Oct 11th	10am
Maureen Dieckmann	kristyw@moetivations.com	303-495-0446		Quality Assurance and the Important Role of Your Feedback Loop Admin/Supervisor Track	Whether inhouse program or outsourced support services,QA Professionals need "evaluation relief" and constant calibration. This course hits on all major points in QA best practices, standards, and highlights a few pitfalls. Learn about QA/QI program designs, How to Implement, QA/QI best pratices. Learn how to harness the power of unbiased feedback and get ahead of liability and risk.	Oct 11th	11am
Misty Trotter	misty.trotter@adsrecorders.com	502-991-2499	Misty Trotter is an experienced regional sales manager with ADS since 2014 with an immense compassion for public safety. Misty is presently weorking towards her ENP.	Taming 911 Turnover - Strategies for Success Admin/Supervisor	Overstressed,overworked and underappreciated: 911 telecommunicators are reaching a breaking point. It's no wonder average annaual turnover is nearing 30%. With a shrinking applicant pool, its important to keep your current telecommunicators happy and engaged. Supportive supervison is essential, but as a 911 leader, you can't be spending time coaching and training when you're too busy doing other things. It's also difficult to provide effective support when you don't know where or how telecommunicators are struggling in the first place. Attend this session to learn about innovative solutions and practices that 911 centers are implementaing to tame the rising turnover.	Oct 11th	1pm
Kelly Sanders Kelley	kelly.kelley@virtualacademy.com	615-499-1061	Kelly Sanders-Kelley has spent over 15 years in Public Safety education and training. After earning her Master's in Education and Business she taught learner's in the training classroom and higher education environment both face to face and online. Today, Kelly is the National Director at Virtual Academy, where she leads the 911 total training solutions division.	Reap What you Sow: Building Budget Friendly Training Admin/Supervisor	In this session the presentation modality used will be a powerpoint presentation inclusive of video segments and a comprehensive outline. The Presentoer will expoound on pratical traiing and communication programs to positively impact recruitment and retention through supportive engagement. Attendees will recieve proposed suggestions and best practices on how to evaluate the right training program for their 911 Center.	Oct 11th	2pm
Jean Martin	jhmartin@southernco.com	205-257-4911	As an Emergency Services Coordinator for Southern Linc, Jean manages ass aspects of providing wireless 911 services to linc customers. This includes working with local personnel and other organizations to ensure proper call routing of wireless 911 services. With over 40 years working within the telecommunications industry, Jean's background enables her to understand technical components of data delivery and call completion. She is involved with the 911 community for over 25 years, is a member of both NENA and APCO. Jean is proud to serve as President of the North Alabama 911 district.	Wireless E911 Update Admin/Supervisor	Jean will share how FCC decisions relating to wireless E911 services and other E911 regulatory issues along with the LTE build out throughout the wireless industry may have impacted the PSAP and 911 personnel. Topics include text to 911 and wirelesss regulatory issues including location accuracy will be addressed as well as how cell site radio frequency changes and new cell site activations may affect the PSAP.	Oct 11th	3pm
Scott Warner	swarner@baldwin911.org	251-947-3911	Scott Warner,GISP,FPEM has been the GIS/ Adressing Manager for Baldwin Co 911 for the last 2.5 years.He has worked in the 911 /EM and GIS fields for over 16 years. He received his B.S. In Geography/GIS from Texas State University. In his short time with Baldwin 911 his staff and him have converted all the GIS data into the NENA NexGen data schema. Moved the addressing process into a complete GIS based on workflow, added nearly 27,000 address points to the data, and scanned in over 3,000 mylar maps for historical purposes.	Using What3Words and Google Plus Codes Admin/Dsp/GIS	This session will discuss alternative ways to locate people when street addresses aren't accurate enough or possibly don't exist such as in rural wooded areas, parks, beaches or even out over a body of water.	Oct 11th	4pm

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Education Sessions

NG911 is More Than Just the Technology

Sunday, October 9, 2022

8:00 am – 4:00 pm

Course Agenda:

Introductions

Reflecting on Legacy 911 practices

Why the shift in hiring, retention, & training in 911

Adapting to new retention policies

Why Training Matters

Developing a Learning Culture

Conclusion

Conference Committee

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