Education Sessions

NG911 is More Than Just the Technology

Sunday, October 9, 2022

8:00 am – 4:00 pm

Course Description: When the term "Next Generation 911" is heard, we often think about how it will bring changes to the programs we use and the technology our center relies on. What isn't thought about is how the Next Generation of 911 is not only about adapting to new technology, but new practices and models of training, retention, hiring, and other personnel related matters in the center. During this course will look at how personnel systems put in place during the "Legacy 911" period no longer meet the needs of the Next Generation of 911 personnel and how learning and development are a playing a more prominent role.

Course Agenda:

  • Introductions
  • Reflecting on Legacy 911 practices
  • Why the shift in hiring, retention, & training in 911
  • Adapting to new retention policies
  • Why Training Matters
  • Developing a Learning Culture
  • Conclusion