Next Gen Multimedia Recording, Incident Reconstruction and QA/QI: Are you Ready?

In the near half-century since the first 9-1-1 call was placed, PSAPs have undergone a lot of changes, but none as dramatic as what’s on the horizon. Next Generation 9-1-1 (NG9-1-1) and Public Safety LTE will radically transform citizen-PSAP-first responder emergency communications as PSAPs become touchpoints for managing more types and greater volumes of multimedia information. NG9-1-1 and Public Safety LTE will also shatter current concepts of ‘voice logging’ and add to the complexity of communications recording, incident reconstruction and Quality Assurance and Improvement (QA/QI). In this session, we’ll examine these underlying trends/impacts for your 9-1-1 center, and share insights and best practices to help you prepare.

.By attending this session, attendees will learn and understand:

•How NG9-1-1 and Public Safety LTE will dramatically change emergency communications and what that means for recording, QA/QI and incident reconstruction.

•How to comply with the latest i3 standards for capturing IP communications and text-to-911 messages, while avoiding the pitfalls of short-term solutions.

•How logging and recording as a core service of the ESInet can eliminate technology duplication.

•How to synchronize all multimedia information from a 9-1-1 call and dispatch into a comprehensive incident timeline for thorough understanding of what happened.

•How CAD integration and audio analytics can help uncover unknown risks and insights, expedite investigations, improve operational efficiency, and automate QA and compliance monitoring.

Speaker Bio:

Eric Daenecke

Eric Daenecke is Public Safety Manager for NICE’s Southeastern region. In his 6+ years in the voice recording industry, Eric has been involved in many successful recording solutions implementations. Eric consults with public safety agencies in a seven-state area of the Southeastern U.S. to design and implement solutions to help 911 centers record and analyze public safety communications so they can improve quality assurance and streamline incident reconstructions. Eric holds a degree in Business from Shorter College of Georgia and has participated in many public safety conferences.