AT&T Alabama E9-1-1 Customer Call List

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E9-1-1 and Public Safety Sales

Ray Preston, Technical Sales Consultant                                         Work 205-969-4355

Business Cell 205 451-8610 ray.preston@att.com
Call Ray to discuss pricing and design of new services or to make major changes in existing services.

E9-1-1 and Public Safety Support

Debbie King, E9-1-1 Service Consultant                              205-969-4379, 888-855-4058

debbie.king.2@att.com
Call Debbie to verify status of your implementation plan on new services or major changes; to arrange call taker training, to make minor changes in your existing service, to obtain additional ESN’s, to make ELT changes or to discuss your bill.

 

E911 Regional Service Center (RSC)                                      1-800-553-2811

Report all troubles with your PSAP pseudoID.  This office is staffed 24 hours a day, 7 days a week. Use updated escalation List below for quick trouble resolution. 

            E911 Regional Service Center Escalation List

            1st Level E911 Repair                                                                      1-800-553-2811

            2nd Level E911 Repair Escalation – Duty Supervisor                          704 510-8930

             Email:  duty1@att.blackberry.net (type 911 in subject line)

            3rd Level E911 Repair Escalation

                        John Schickinger                         Office 404 499-5755  Cell 404 797-4087

                        Oscar LaMadrid                           Office 404 499-5911  Cell 404 345-4554

            4th Level E911 Repair Escalation

                        Sandra Wall, Service Executive   Office 888 748-7806  Pgr  800 273-9027 sandra.wall@att.com

Database

Intrado

 Analyst (Alabama)                                                    1-888-584-3810 Ext. 6318 or 6327

Theresa Crow, Supervisor                                                                        1 720 494-6270

Lisa Thede, Manager                                                                                1 720 494-6245

 Call your analyst for on going database management maintenance of addresses such as no record found (NRFs), errors, updates, etc.  If not satisfied with your transaction, please escalate to their Supervisor.  If issue is not resolved through Intrado Escalation channels, please refer to Sandra Wall, E911 Service Executive.         

Update 01-21-09