In Memorial

Email List
Join in discussions with 200+ 9-1-1 professionals.

World's First
9-1-1 Call
History was made
in Alabama!

Please note we have intentionally broken the email addresses below to help prevent spammers from reading their emails off this web page. The addresses must be in the first.last@att.com format to work.

Sales
Ray Preston, Account Manager
Work 205-969-4355
Cell 205 451-8610 ray.preston at att.com
Call Ray to discuss pricing and design of new services or to make major changes in existing services.
Redonna Leckie, Sales Engineer (Ray’s backup) Work 205 969-4316
Cell 205 541-2713 redonna.leckie at att.com

Support
Debbie King, Service Consultant  205-969-4379, 888-855-4058
debbie.king.2 at att.com
Call Debbie to verify status of your implementation plan on new services or major changes; to arrange call taker training, to make minor changes in your existing service, to obtain additional ESN’s, to make ELT changes or to discuss you bill.

E911 Regional Service Center (RSC)
Maintenance 1-800-553-2811
Call the E911 RSC to report trouble with trunks or AT&T equipment or to enact your disaster recovery plan. This office is staffed 24 hours a day, 7 days a week. A supervisor is ALWAYS on duty for escalations to ensure quick trouble resolution. Please escalate to the duty supervisor prior to calling Bruce Francis.

Provisioning 1-800-338-0428 Option 1
Your equipment vendor will call this number to reach a testing technician to assist in end to end trunk testing on new installations during normal business hours.

Service Executive
Bruce Francis, E9-1-1 Service Executive (OGM Chair) Work 270-686-2624
Cell 270-929-1569
Fax 270-686-2627
bruce.francis at att.com
Call Bruce to get assistance with any trunk or at&t equipment installation/maintenance issues that is not handled to your satisfaction after escalating to the duty Supervisor for the RSC. Bruce also chairs the 9-1-1 On Going Maintenance (OGM) meetings.

E911 Database
Latrece Gaddis, AFIG Supervisor 205 945-0923

Intrado
Analyst (Alabama) 1-888-584-3810 Ext. 6318
Sharon Davey, Supervisor 1-888-584-3810 Ext. 6270 Call your analysts for on going database management maintenance of addresses such as no record found (NRFs), errors, updates, etc. If not satisfied with your transaction, please escalate to their Supervisor.